Privacy Policy

Encore Technologies ("Encore," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit encoretechinc.com (the "Site") and when you use our software platforms and related services, including WarehouseCEO, CStoreCEO, LiquorStoreCEO, SmokeShopCEO, and other Encore products and customer accounts (collectively, the "Services").

By using the Site or the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Site or the Services.

1. Information We Collect

We collect information in the following ways:

Information you provide to us

• Contact and demo requests. When you submit a demo request or contact form, we collect your name, business name, email address, phone number, product interest, and any message you provide.
• Account information. When you sign up for or use our Services, we collect information needed to create and manage your account, such as your name, business details, login credentials, and billing information.
• Business and operational data. As part of providing the Services, we process data you enter into our platforms, such as inventory, pricing, sales, transaction, payroll, and store-management information.
• Communications. When you email us, use live chat, or contact support, we retain the content of those communications.

Information collected automatically

• Usage and device data. When you use the Site or Services, we may automatically collect information such as your IP address, browser type, device identifiers, pages visited, and usage activity.
• Cookies and similar technologies. See the Cookies & Tracking section below.

Information from third parties

We may receive information from payment processors, business partners, and service providers that help us operate the Services (for example, to process payments or verify account details).

2. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Site and Services;
• Respond to demo requests, inquiries, and support tickets;
• Create and manage customer accounts and subscriptions;
• Process transactions and send related information, such as confirmations and invoices;
• Send administrative messages, technical notices, updates, and security alerts;
• Send marketing communications where permitted (you may opt out at any time);
• Monitor and analyze usage, trends, and performance;
• Detect, prevent, and address fraud, abuse, and security issues; and
• Comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information for money. We may share information in the following circumstances:

• Service providers. With vendors who perform services on our behalf, such as hosting, payment processing, analytics, customer support, and communications.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
• Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Encore, our users, or others.
• With your direction or consent. When you ask us to share information or otherwise consent to sharing.

4. Cookies & Tracking Technologies

We and our service providers may use cookies, web beacons, and similar technologies to operate the Site and Services, remember your preferences, understand how the Site is used, and improve performance. You can usually control cookies through your browser settings; disabling some cookies may affect how the Site functions. Where required by law, we will request your consent before setting non-essential cookies.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or obtain a copy of your information, and to opt out of marketing communications. To exercise any of these rights, contact us using the details in the Contact Us section. We will respond in accordance with applicable law and may need to verify your identity before acting on a request.

8. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides you with specific rights regarding your personal information:

• Right to know what personal information we collect, use, disclose, and share.
• Right to delete personal information we have collected, subject to exceptions.
• Right to correct inaccurate personal information.
• Right to opt out of the "sale" or "sharing" of personal information (as those terms are defined under California law).
• Right to limit the use of sensitive personal information.
• Right to non-discrimination for exercising your privacy rights.

We do not sell personal information in exchange for money. To exercise your California rights, contact us at info@encoretechinc.com. You may designate an authorized agent to make a request on your behalf.

9. EU/UK Residents (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the rights to access, rectify, erase, restrict, or object to processing of your personal data, and the right to data portability. You also have the right to lodge a complaint with your local supervisory authority.

We process personal data on the following legal bases: performance of a contract (to provide the Services), our legitimate interests (to operate and improve our business), your consent (for example, for certain marketing or cookies), and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time. To exercise your GDPR rights, contact us at info@encoretechinc.com.

10. International Data Transfers

Encore is based in the United States, and the information we collect is processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country. Where required, we take steps to ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

The Site and Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Third-Party Links & Services

The Site may contain links to third-party websites and tools, and our Services may integrate with third-party providers (for example, remote-support software and payment processors). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. If we make material changes, we will provide additional notice as required by law. Your continued use of the Site or Services after an update means you accept the revised Policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: